Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. 0.749023 g EMC about the future of clipper (external link). Agreement | Clipper Please contact Clipper Customer Service at 877.878.8883 to request a . For more information, including fines, please see Caltrain's fare evasion policy. No service to Chase Center atthis time,stay tuned for updates. How can I check my card balance or how much I was charged for a trip? There is a 50 cent surcharge per trip for paper tickets. (For example in NYC one can buy MetroCard at the airport without a fee.) All rights reserved. (visit our Chase Center Servicepage Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Unfortunately, the Clipper Card doesn't allow that. /Tx BMC 2020, Metropolitan Transportation Commission. H*2T0T3415Rf& endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream One beep means you have tagged on, and two beeps mean you have tagged off. Discount Cards For youth, seniors, people with disabilities and low-income adults. EMC Authorize payment below. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. This is the version of our website addressed to speakers of English in the United States. If do not tag on and/or off, you will be subject to citation. more. Paper tickets balances cannot be transferred onto a Clipper card. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". -=9&_j?N3?vjUaFXpJ| Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Fares are for one-way travel. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). For three bucks, just consider it a cheap souvenir. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Only registered Clipper cards, are available for refunds. Choose to stay logged in or to log out. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. If your card is registered, contact us so we can block your card from further use. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Orders will not load if your Clipper card balance is negative. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream Add value, set up autoload, and check your balance! Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. No service to Chase Center atthis time,stay tuned for updates. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. /Tx BMC All Access Digital offer for just 99 cents! Key Clipper information translated to Chinese. EMC If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. And my Oyster card. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. EMC BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. EMC hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< 0 0 10.1455 10.364 re However, money added since then does not show on the account, as weve not used the cards. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. /Tx BMC In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. Please note that, Caltrain has a proof-of-payment system for fare enforcement. If you have a question, please call (510) 464-6841. The Go Pass is valid for thecalendar year: from January 1through December31. Less than a cup of coffee. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Log in to your profile to sign up for occasional updates. Registration is easy, and its free. 0 0 10.1455 10.364 re Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. All rights reserved. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. A reader in a prior column thought $300 had disappeared from an account. Enter and space open menus and escape closes them as well. 0.749023 g Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " 0.749023 g IMPORTANT: Clipper cards will hold funds for . Someone else may be able to use it. Is there a way to purchase the card without paying the fee? Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. What can I do with an online Clipper account? /Tx BMC When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Then when you exit, Caltrains will tell you that you have a negative balance. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Stanford, California 94305. We contacted Clipper and were instructed to write letters to get the refund on two cards. Agreement | Clipper 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. A reader in a prior column thought $300 had disappeared from an account. Other readers wrote of similar fears and refund frustrations. Add only that total amount to your card. You can also log in to your regular Clipper account to see your balance and download a transaction history. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. BART to stop selling all discounted magnetic tickets on December 31 f When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. EMC Its also required if you want to set up automatic reloading. If your card is registered, contact us so we can block your card from further use. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream
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