Sometimes the choice seems insufficient to customers. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Read more Comments: 0 Read full review of Vivid Seats and 1 comment. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? Is Vivid Seats Legit? Review, Comparison & Alternatives Vivid Seats offers a premium shopping experience and the industrys best ticket prices. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Vivid Seats ranks 30th among Tickets sites. Customer service would not help since the event was technically postponed and not cancelled. Great service. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. Request to speak to a Vivid Seats agent. Group tickets DO NOT need to have electronic tickets. Unsubscribe easily. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. I purchased tickets well in advance and the tickets weren't cheap. VividSeats has B rating with the BBB.org as of September 2022. Mark, your concerns are absolutely matter to us and we certainly value your feedback. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos I will never ever purchase from Vivid seats again. Copyright 2022 Consumers Unified LLC. Vivid Seats $7.5M Event Cancellation Class Action Settlement The event was then rescheduled for July of 2021and then cancelled again. The market price provided by Vivid was over $500 per ticket. New customers can take advantage of this exclusive discount offer! On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Ticket Listing Information 9. 10.1K Ratings. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Marvin J was a great help to me in getting my tickets when n the website wasn't working. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. To sell tickets, they must meet Vivid Seats requirements. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This complaint was posted by a verified customer. Vivid charged me 78 dollars for a 30 dollar ticket. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. The seller is not responsible for paying shipping fees. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. Is this your company? Desired outcome: Vivid Seats | Event Tickets - Apps on Google Play If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Desired outcome: I was told that I should have known that by this note that was listed: xfer Piggyback. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. I never received the email and therefore never accepted the tickets. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. They refused to issue a refund as they said the tickets were sent via email. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. I would never have the paid this amount of money for average seats. If I purchase both sets, will the seats be together? Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Verification can help ensure real people write reviews about real companies. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. HORRIBLE experience. Terrible customer service. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. This review was chosen algorithmically as the most valued customer feedback. The request was put in minutes before. These seats sell for $35.00 each. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. This information will help to determine next steps. I did not get what I paid for. They are efficient, professional and the price is always right. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Click here to get notifications about new complaints of Vivid Seats. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . I simply want a partial refund because I feel that is fair. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? + the only ticket rewards program around. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. We encourage you to reach our to our online support team by sending us DM on social media. VividSeats.com = Robbery!!! | Los Angeles - Yelp Then allows the seller to change the date to the day of the event. Yes. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. I don't expect they are willing to give an apology. The tickets were in TTC3 seats 30 and 31 in corner. We invite you to reach out to our online support team by social media. they are all the same basically. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. And in checking with the Keillor show I found that the show was not sold out! and their online chat system is useless. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. I paid for the first 15 rows. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Vivid seats will not do anything. Spent all week leading up to the event trying to call only to get the worst support ever. He said they can't refund anything because they connect 3rd party sellers. Jeremy of Las Vegas, NV Verified Reviewer. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. The following is a chronological timing of the events that occurred: Avoid this site and their markup fees! Finally got my tickets and had a great time speaking to the very helpful gentleman. The seller sets the ticket price. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. These were special seats, including dinner and first 2 rows on the dirt. We use dedicated people and clever technology to safeguard our platform. Yes. Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber I asked to print the tickets for my group but was told I had to use the electronic system. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. The moment you hit submit, they have your money and will not refund. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. SO basically, they lied in the e-mail, and lied that replacements were offered. A refund or seats in RTC4. They take your money, and you have no valid tickets. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Her personality was fantastic and the whole experience was just perfect. They are aware of this issue. Vivid Seats provided fraudulent tickets to me. That clearly didn't happen bc I received NO TICKETS! Vivid Seats is famous for its courtesy calls. Vivid Seats. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Date of experience: 26 February 2023. I feel sorry for other customers who have lost a lot more money than we did. Ren was very helpful answered my questions and helped me get the tickets I was looking for. It was smooth and I didn't have to do all re-ordering process again. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Recent customer reviews are positive. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Long story short I never received the parking pass and had to pay in full at the gate. "We have currently put them on 'No Rating' while they investigate the complaints and . Its not final unless I had the tickets available which I didnt. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. We are absolutely sorry to hear what you experience. We could not access or find on Ticketmaster and vivid customer dis-service. I then twitted Customer Service and again advised these were upgrade. Desired outcome: Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. 3 for $533.58. WONDERFUL Young Man. Conveniently buy and. Vivid seats scammed me : r/Scams - reddit IE, Hundreds of people are standing in front of you. Report as inappropriate. Suite 800. All I got was a run around, excuses, and finally no response what so ever. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. There were no humans to talk to to get my tickets before the event started. It offers a 100%. Vivid Seats Review: Is it Legit, Reliable or a Scam? It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Refund of ticket price. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. After a couple days and a hour or two of being on hold I finally received my refund. They won't refund me or get me two tickets together. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Overall, my experience was very positive. How do I know I can trust these reviews about Vivid Seats? Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Do not waste your time or money on this company. I got nfl tickets from them that never arrived. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Leave the paper at home! *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. We were given multiple different messages from Vivid seats regarding the tickets. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. I paid $322.17 for 3 seats. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. I will not be using this company again and will never refer a soul. Working at Vivid Seats: 108 Reviews | Indeed.com I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. It also assists sellers who have tickets and want to sell them safely. If there is more I will do that as well lost time and money. It is a safe and secure process. We would like the opportunity to turn this around for you. Claim it and get a lot of features. 2023 Trustpilot, Inc. All rights reserved. My credit card was charged $328.30 that day. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . How reliable is vivid seats? Explained by Sharing Culture They take your money, and you have no valid tickets. What I received were tickets in Section B, Row N, Seats 147 & 148. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Vivid Seats has not responded to my email. Especially since Vivid. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. We apologize for the frustration you experienced. Who Sets the Price on Vivid Seats? I had a purchase trouble on Vividseats. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. I called 2 seconds after I saw the $960 total. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. 3 for $533.58. Vivid Seats Review Summary. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. He was quick to answer my questions and quick to book my tickets. Downgraded Tickets Sent - Not what I paid for. Ticket master from now on! Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. This was an absolute nightmare. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com Contact Us About The Company Profile For Vivid Seats LLC. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Disputed several times and no resolution till this day. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. is vivid seats legit - Tecdud.com That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. This is absurd! My tickets were not released until 1 week before the show. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me".
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