Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. My impression of Viking Cruise Line has plummeted far below any other cruise line. Our flexible deposit policy applies to new reservations only made between 17 December 2022 to 31 March 2023 and is combinable with all other Viking offers available. This happened 52 days before sailing. We are unable to meet VRC health requirements to participate in one of their cruises. Having trip insurance may pay you in full depending on your coverage. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. Heres what you need to know. The river cruise lines will tell you that low water levels are rare, and that few sailings are altered due to water levels but the truth is the risk is always present. The 13-city cruise was supposed to take passengers between St. Paul and New . On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. The confirmation email said cancellation for any reason loss of deposit. Only Viking can make the appropriate reservation. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. Compare the cost in points or miles to cash, and see which option is best. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) This was our second cruise, I would have to say our first one was wonderful, this one was not bad. A Vaccinated Passenger Tested Positive for COVID-19 on My Icelandic Last week, the cruise line cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary and said it was evaluating 2022 sailing that call in Russia. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). I thought that Viking was reputable, so I put too much faith in them. TPG values it at $1,600. Why all other passages under the same situation had no such problem were not explained by Viking. Norse Atlantic Airways to Launch NY-Rome Flights. With many Christmas markets closed, river cruise lines cancel sailings Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. Some years, low water levels caused disruptions as early as June and some years as late as October. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Our ships have a very low draftabout five feet, he explained. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. Viking River Cruises has left an official reply on this complaint. Oceania officials said Russian and Ukrainian ports would be removed from 2022 itineraries, while Viking River Cruises canceled . This site does not include all card companies or credit card offers available in the marketplace. NEW! We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. Unlike other river cruise lines, however, were very fortunate that we also operate numerous land tours throughout the region, so we have a fantastic network of local supplier-partners that we can leverage as necessary should alternate arrangements become necessary.. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. Global warming is indeed having an effect on European rivers. Guests and travel agents on impacted departures are in the process of being notified. Any comments Viking? Find out how we combat fake reviews. Then in Philadelphia Sometimes it's worth a large investment to reap the benefits of a great credit card. . Viking Shores and Fjords - SEPT 2021 - Cancelled? Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We also ensure all reviews are published without moderation. Passengers from across the country say they've. Improve earnings, maximize rewards and track progress toward dream trips. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. 'Not the cruise I signed up for': 30-fold increase in Covid cases If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. There are no uniform river flows and water levels are unpredictable. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. It's been three years now that Viking has held my family's money hostage because we don't wish to take the jab. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." Virgin Voyages. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. In May, Viking canceled that cruise. After an Desired outcome: ************************************* Cruises that was set to sail in April 2020. Cruise Line Travel Requirements - Cruises.com An apology is not good enough. The vaccinations mean nothing anyway. We did not see ANY of Spain. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. We accepted and paid an additional insurance premium. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. "But its clear that river cruising is not going away anytime soon.". Holland America Cruise Line | Travel Requirements & Safety Protocols. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. Four excursions that I wanted are already sold out. I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. My bag is still missing and I will request (!) This is insulting and is clearly bait and switch type behavior. Information provided by various external sources. Viking will not honor this request. A place on the excursion I tried to book. If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. Viking cancels all Russian river cruise itineraries - TTG Just return on our river cruise . Subscribe to RSS Passengers wait to board the luxury cruise ship Viking Mississippi, berthed at Lambert's Landing in St. Paul, on Saturday, Sept. 17, 2022. We booked the *********** cruise with Viking prior to COVID *****************. As a result, river levels are falling to critical levels. The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. Best Viking River Cruises for 2023, 2024 & 2025 | Danube, Rhine A drinks package at the original cost, when I first tried to book it. A drinks package at the original cost, when I first tried to book it. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. When Viking informed me that the alternative flight was booked, I was not told that I had to pay the tickets myself in order to obtain the boarding pass. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. River Cruises Respond to Austrian Lockdown, Impact on Sailings AAA travel called Viking many times to rectify this and in December we were finally told that they would give us a $10,000 dollar credit toward another cruise and a $1,500 dollar shipboard credit. Why? For that reason, the Rhine River is feeling greater effects of river flow and sooner than compared with the Danube. At the time we did we also asked that trip insurance be added. SA. Well guide you through the process. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. Media Center - Press Releases - Viking Cruises Posted May 4, 2021. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. It was too windy and not safe so decided not to try to use their tender. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. coach. 2022. It was not a condition of completing this trip. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Tauck says it deals with compensation on a case-by-case basis. was 4 units wide . We could not wash, shower, not wash our hands and NOT able to flush toilets! Disappointed with Viking Cruises cancellation policy. My bag didn't make it. We paid some #10,000 for premium air. The climate in Europe is changing and not for the better. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. The cruise line said it was evaluating 2022 itineraries that visit Russia with the view to modifying them where necessary. Will the drought in Europe affect your river cruise vacation? After 5 Viking The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. Viking Cruises cancels 2022 Black Sea and Kiev (Ukraine) sailings The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Just realized that the cruise booked was from Antwerp to Amsterdam. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. Had a planned eastern European river cruise starting mid-October for over a year. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Viking Mississippi cruise passengers hit by cancellations Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. We booked a river cruise from Istanbul to Venice. Find the right card for you. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They can go up, they can go down, rain can come in.. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Viking Cruises | Cruise Ship List - Delta Skymiles Cruises We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Norwegian Cruise Line | Travel Requirements & Safety Protocols. over night stay we got back to Cincinnati the next day. Posted September 18, 2021. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. The bottom line is, we have ********* at VRC. Expected weather conditions during the cruise. Viking Ocean and River is currently operating all upcoming scheduled itineraries. Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. It's also a classic cruise itinerary. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 They have no intentions of giving my money back .Do I not have any rights? Is it cheaper to stay out in the bay and use your own tender? Viking already runs a number of river cruises. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russia's invasion of Ukraine. Travel Codex is owned by Travel Codex, LLC. Viking has refused. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. River cruise lines do have contingency plans for dealing with river flow problems. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling. This complaint has been resolved automatically due to user's inactivity. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. The good news is that there are not the mass cancellations we saw in 2020. This river begins in the Alps near the Italy-French border and is fed by snowmelt. Airfares vary on other gateways & departures. Please view our privacy policy for details about the information we share with our partners. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. Look at the Mekong you dont cruise in May, June, July and August because its too hot. them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We want our money back since we will never met the requirements to sail and we never agree to those requirements, Our booking number is XXXXXXX and is associated with ********************* ********. We booked a river cruise (Danube) for March 2022. Desired outcome: Learn to how to find the cheapest awards. Europe's Drought: Will It End River Cruises? - Out Traveler For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. This 'placeholder booking' means nothing he assured us. I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. I'm with Robin (see below). Heres what you need to know. Viking Ocean Cruises has sailings listed for June, 2021. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. All I got was 'you must pay in full for your trip before booking extras'. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 We also carry about 500 tons of water, that is ballast and fresh water for the guests.. How could we?? When we got this schedule yesterday, we asked her ********** if she could rearrange things to take this cruise. Cancellation conditions 2. All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . 1. Very disappointing. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Not every river cruise line takes the same stance. On 9/12/21 we realized the 2022 sailing impractical and cancelled for cruise credits (#s XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX) We said yes. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Cruise Lines Planned Reopenings: The Complete List They refuse to accept the fact that they changed the terms of the contract. This review was chosen algorithmically as the most valued customer feedback. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Not for the voucher amount. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. An apology is not good enough. Before you decide to. 12 reviews. Thank you. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. Each time I received a pro forma answer saying "it is company policy that future cruise credits have no cash value and cannot be refunded or exchanged once booked." I won't be booking any future cruise with them. You will be cruising, you will be enjoying," he said. Change of travel requirements after full payment received/ignoring request for full refund. This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. ), We booked a cruise in 2019 to sail early in 2020. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. This also had the water turned off and was unable to flush. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. Viking Cruises. View all of our Luxury Cruise sailings and offers. took the call and told us that schedule wouldn't be available most likely till January 2023. Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. January 27, 2018. The cruise lines plan their itineraries to mitigate this risk. Viking Cruises' New Safety Protocols Include Daily COVID-19 Testing Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. The cruise line announced the return of select itineraries in Portugal, France and . Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. Premium Air. But our plea was denied. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. Viking Ocean and River is currently operating all upcoming scheduled itineraries. I used my airline mile and hotel points to travel well and cheap. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. Don't sail Viking unless you are guaranteed of going on the trip. Not at all, according to Rudi Schreiner, president and co-founder AmaWaterways as long as youre willing to be a little bit flexible. The cruise line offered her future cruise vouchers worth 125 percent of her fare.
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